Introduction
We commit to serve you, our customers, with care, consideration, and respect and to protect your privacy and personal information.
Our Data Privacy Policy explains how and why we use personal information. This supplemental notice provides additional information about SmartShop.
What is the scope of this privacy notice?
This privacy notice applies to SmartShop (“the service”). The statements here, together with those in our Data Privacy Policy explain what personal information will be collected through your use of the service, how the information will be used and how you can control the collection, correction and/or deletion of information.
Who is in charge of data processing?
The processing of personal information is carried out by SmartShop SEIPL (LK-EA) as data controller.
What types of personal information do we process?
We process the following categories of personal information:
Categories of personal information
Source
Purposes for processing
1.Contact information such as registration information – Name, address, contact no, email id.
Maintained Till the Account is active.
Can be edit by user in the profile page. For deletion, please send email to DPO@schneider-electric.com.
You
We process account registration information and connection logs for authentication and application access management purposes and to enable the availability and performance of the application. We also use cookies as provided in our Data Privacy & Cookie Policy. Account registration information is shared with other Lauritz Knudsen Electrical & automation affiliates who provide applications to which you register in order to enable you to navigate through these applications seamlessly without having to authenticate again, nor to input account registration already provided for an application and needed for another application. These applications will use the information in accordance with their own privacy notices. Auth0, the provider of this authentication application, provides safeguards for personal information transferred outside of the EEA under the EU Commission’s Standard Contractual Clauses. We will keep personal information as long as needed for the processing purposes, mainly as long as accounts are maintained by their users. If accounts are deleted or inactive, personal information will be archived in accordance with our data retention policy taking into consideration statute of limitations and legal requirements. For more information as to how we process and protect your personal information and in particular how you may exercise the rights you benefit from applicable data protection laws (e.g. rights of access, rectification and objection), you may read our Data Privacy & Cookie Policy.
If you prefer to exclude your registration and connection information from statistical calculations of active users/visitors/recipients for all our services and communications, you may change your preference at any time through your user profile.
2.Complaint Data
Maintained for 5Years
You
We use your information to be able to provide you with after-sales support. More specifically we use the personal information that you provide us to address your requests, to interact with you, and to provide you with better service if you contact us again.
Requests are analysed by our systems in an automated way to provide you with a fast and relevant answer.
These activities are performed in the legitimate interest of our customers and of Lauritz Knudsen Electrical & Automation. We will keep a record of your data for as long as needed for these purposes.
Feedback, Leads, Enquiry
Archived 185 Days after the purpose is performed.
You
We use your information to engage our channels to increase market share and penetration and to grow retention & partners loyalty, by rewarding you based on how many Lauritz Knudsen Electrical & Automation products you buy. The reward program is also used for upselling and cross-selling.
We can also process your information to manage customer relationships including business opportunity management & share marketing initiatives.
This is based on our legitimate interest to increase engagement and loyalty, to improve sales.
We may collect and use other types of personal information as described in our Data Privacy Policy. Depending on the circumstances, these activities may be based on the execution of a contract with you, on our legitimate interest, on the legitimate interest of a third party, or for compliance with a legal obligation.
We do not make decisions based solely on automated processing which may produce legal effects or similarly affect you.
How long do we keep your personal information?
We keep information as needed to perform the purposes described above, taking into consideration the need to provide the services, security requirements, legal requirements and statute of limitations.
to give a brief Complaint data is saved for 5Year to analytics and design purpose and all other data is deleted in 185 Days after the above purpose is perform
Who do we share personal information with and where is it processed?
Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection. We do not sell your personal information.
Our affiliates and suppliers provide service including hosting and maintenance, performance monitoring and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers.
We have internal policies applied by our affiliates and we conclude contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR). In addition, we conclude Standard Contractual Clauses and rely on EU Commission’s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact global-data-privacy@schneider-electric.com.[1]
We may also share your information, as necessary:
- with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
- to defend our legal rights, or to protect the rights or safety of any person or entity;
- as instructed by you, our customer, or the user.
- with third parties in the context of reorganization of operations.
Google Analytics
The service includes Google Analytics, a Google service which provides us with information about how you use the mobile and the web applications. Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites
Google Analytics features are used to understand how often functionalities are used.
How do we secure personal information?
We follow generally accepted industry standards to protect personal information and we maintain appropriate administrative, technical and physical safeguards to protect it against accidental or unlawful destruction, accidental loss and unauthorized alteration.
However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
How to exercise your choices and rights about your personal information?
To exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request restriction or erasure, the right to object and data portability, you may:
- access and edit your personal information and your choices on SmartShop under ‘My Account’ settings. - https://smartshop.lk-ea.com/customer/account/login/
- make a request at the contact details available within the application or at Global-Data-Privacy@schneider-electric.com. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
For any suggestion, question and request, you may contact us and we will be happy to help you. You may address questions or comments about our privacy practices or this privacy notice to our Group Data Protection Officer (Group DPO - Global-Data-Privacy@schneider-electric.com.)
DPO Schneider Electric
35 rue Joseph Monier
CS 30323
92506 Rueil Malmaison
France
If you believe that we have processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority.
This privacy notice may change from time to time. We will provide information about material changes.
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